Frequently Asked Questions
Everything you need to know about your global coffee journey.
How does the coffee subscription work?
Each month, we curate a selection of single-origin beans from a new country. You choose your roast preference and frequency, and we deliver fresh-roasted coffee along with a postcard and brewing tips directly to your door.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans in small batches and ship them within 24 hours of roasting. Most orders arrive within 3-5 business days of the roast date.
Can I customize my roast preferences or grind size?
Absolutely. You can choose between Light-Medium or Medium-Dark roast profiles. We also offer whole bean or a variety of grind settings tailored for drip, French press, or espresso.
What is your return policy for food items?
Since coffee is a perishable food product, we do not accept returns. However, if you are unsatisfied with your order or it arrived damaged, please contact our support team and we will make it right.
Can I skip a month or cancel my subscription?
Yes, you have full control over your subscription. You can skip a shipment, change your delivery frequency, or cancel your membership at any time through your account dashboard.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our reach to bring the world's best coffee to even more countries soon.